Improve 'Support over Forum' situation
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6 hours ago, chwe said:

since forum theme update the 'who read this topic' button disappeared. Is this a theme issue or just not activated anymore? In 'haze old' it's still available. 

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Haven't noticed. Thank you for pointing out. Will try to solve asap.

 

My 2 cents on the topic. One way is to make a simple but carefully picked list of 10 FAQ, which should go to the www.armbian.com starting with: 

 

1. How to prepare SD card?

2. How to login? 

3. What kind of power supply do I need

...

 

With simple answers and linking to documentation if necessary?

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I've been away from my rock/pine/orangepi stuff for a while whilst life, the end the uni term, and complaining against the latest political brainwave of our government... but time is clearing up again, and I can start following the forums and documentation and stuff. My 2 cents is I agree with the general view expressed by @tkaiser... I don't like deleting stuff unless it is duplicated, with a polite note to the OP to bring their attention to the forum rules. What I would do in the case of those who have not done their due diligence and are asking for support, or who are not doing what is asked, is to either just put on the broken record approach, or to simply ignore them.  And I agree with the general idea of the FAQs... but that also sounds a bit like the getting started documentation... so I'm not sure that is actually needed.... other than a bloody big arrow pointing at the documentation page... so that even a blind person couldn't miss it! :-P

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1 hour ago, pfeerick said:

And I agree with the general idea of the FAQs.. but that also sounds a bit like the getting started documentation... so I'm not sure that is actually needed..

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Most users scan pages, seek for a button(s) and don't read much. What will they choose if they have some troubles:


- browsing and searching the documentation and then reading long chunks of text

- ask a direct question on a forum. Of course without using a search tool first.

- ask on Facebook

- check and scan FAQ (currently nonexisting) and act accordingly.
 

The idea of FAQ is to sum ~10 the most important/frequent question with short answers. Optionally with links to "read more". Problems, squeeze in the download pages must fit under FAQ. End result: a clean decluttered page with sections: Home, Download, FAQ,  (Support can be one of FAQ questions), "search for supported board", Donate + Github and Twitter icons. Nothing else. 

No confusions and like the UX people mantra says: Don't Make Me Think!


BTW. The video showing Armbian desktop is planned to go into a front page with changed content - 1 to 2-minute presentation about armbian userland.

2.png

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Small changes:

 

- friendly URLs with backward compatibility

Before:
https://forum.armbian.com/index.php/topic/3328-cubox-i-unable-to-boot-latest-test-images-with-kernel-495

After
https://forum.armbian.com/topic/3328-cubox-i-unable-to-boot-latest-test-images-with-kernel-495/

- remove "Forums" from the main page

Myy likes this

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On 28.10.2017 at 7:53 PM, Igor said:

friendly URLs with backward compatibility

 

Unfortunately not. :(

 

I've posted outside of the forum tons of links to individual posts and they're all broken. First line in the old (and now broken) link format, 2nd line the currently used 'flavour':

https://forum.armbian.com/index.php?/topic/3953-preview-generate-omv-images-for-sbc-with-armbian/#comment-32340
https://forum.armbian.com/topic/3953-preview-generate-omv-images-for-sbc-with-armbian/?do=findComment&comment=32340

When will this be fixed?

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1 hour ago, Igor said:

This can't be browser related or?

It seems it is browser related -- sorry for the noise. Tested on 3 different platforms with 3 different browsers each and only the one I use for 'average web surfing' (Safari on macOS) shows the behaviour.

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Changed email sending provider for forum related emails - emails should come now from forum@mail.armbian.com. Please report in case of troubles.

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9 minutes ago, tkaiser said:

Can anyone confirm?


It doesn't. But it also doesn't work if I revert URL rewrite. Forum has to have at least one bug :)

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Most questions here need a follow-up question from someone who wants to give support because the situation isn't clear. Not everyone is native english speaking (like me :P ) and there are different levels of language skills but I suggest to pin a locked post on every subforum where we give 'end-user support' (in fact we do this also quite often in the development subforums but this is not the key point of this post).  Such a post could look like...

Quote

The better the question, the bigger the chance to get a good answer. To make it easier for others to answer to your question, here are some general things which you should answer in the first.

  1. We have search engines (google customized search engine and a forum search engine, try to find a solution by your self before opening a new thread with your question. If your question fits good in the other thread, you can also ask it there.search.jpg.5549006196a9e503c95455e89ff022a5.jpg
  2. Which board are you using (e.g.  OrangePi PC plus not only orange pi)
  3. Which image do you use (e.g. Ubuntu Server - legacy kernel from:  https://www.armbian.com/orange-pi-zero/)
  4. How is your board powered (e.g. micro-usb, barrel plug, over pin-header). How is your PSU rated (e.g. 5V 2A etc). If your board is powered over micro-USB, describe your cable as best as possible (e.g. lengh and when possible AWG number written on the cable)28AWG.jpg.504c76898cdaf9162d4ea53360b1b2fd.jpg
  5. Describe your problem the best way you can and describe also what you have tried so far to solve your problem. 
  6. Provide us the link from sudo armbianmonitor -u (e.g. http://sprunge.us/YhcV )
  7. tbd
 

This list is open and it's obvious that not everybody will follow this thread, but it should help to improve the situation a little bit.

 

What do you think about it?

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I've not that much to add since we babble about this BS way too often.

 

IMO it's necessary to force users to provide 'quality information' but they refuse to do so (maybe 'armbianmonitor -u' is too long to type, maybe it needs an alias called 'selftest' or just 'help' -- no idea).

 

Providing the information from armbianmonitor -u will become soon even more important since as usual users fear everything that changes and with Stretch we will get tons of 'bug reports' complaining 'eth0 is gone, there's no network but there is network. I want it like in Debian 7 again!!!', also people editing happily /etc/network/interfaces trying to define stuff for eth0 which doesn't exist any more so NM taking care of enx001e06330005 and users telling made out stories instead of providing facts. And so on...

 

IMO basic rule to deal with support questions should be to stop supporting anyone unless the necessary information has been provided. And for people who want to support others understanding armbianmonitor output is beneficial:

 

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11 hours ago, tkaiser said:

IMO it's necessary to force users to provide 'quality information' but they refuse to do so (maybe 'armbianmonitor -u' is too long to type, maybe it needs an alias called 'selftest' or just 'help' -- no idea).

This is certainly not the problem - you should always start with yourself.

Why isn't your first question:  If you have internet access please provide 'armbianmonitor -u   -  before you write any - any - other word at all?  Try it.

ähm, in the past you couldn't resist to type at least 100 words :P

 

 

On 21.11.2017 at 12:00 AM, chwe said:

to give support because the situation isn't clear.

If you click on "Moderation Actions" (one Text-button on top and one on bottom of the page) you find standard answers - if not, you suffer the same error as I have. Igor knows about it.

Edited by Tido
ähm

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6 minutes ago, Tido said:

Why isn't your first question:  If you have internet access please provide 'armbianmonitor -u   -  before you write any - any - other word at all?  Try it.

 

I tried it already. And guess what: this got ignored all the time. Usually someone else is chiming in in the meantime and comes up with suggestions and users happily follow other suggestions just to do $something instead of providing quality information. It doesn't work if it's done by one individual. It needs to become a general policy.

 

But it's just a stupid waste of time to discuss this BS over and over again. Bye.

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Together, we can make it, but it will need patience and dogmaticalness.

I have just added it to the standard answers for Moderators.

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