This should be a thread where we every one is invited to improve the 'Support over Forum' situation (there was some discussion about it in the nightly & tkaisers support propsal thread). Threads like this one showed clearly that a lot of good supporters and problem solvers gets more and more frustrated about the situation. Being new as moderator on this board, I have some questions: What do you (as a good problem solver) expect should a moderator do, to avoid situations like this?