Dear Support Team,
I am writing to request the original firmware for my Live Broadcast V4 device, which has completely stopped working and does not boot.
Upon disassembling the device, I identified the mainboard as:
Board model: LIV@3588V4.2
Date code: 20230919
CPU platform: Rockchip RK3588 (or similar variant)
Currently, the system is non-functional, showing no signs of successful boot or display. I believe the firmware may be corrupted or missing, and I would like to recover the device if possible.
I kindly request the following:
A copy of the original firmware image for this device (IMG, update.img, or compatible format)
Any necessary tools or flashing instructions (e.g. for USB flashing or SD card boot)
If available, a recovery method or unbrick tool specific to the LIV@3588V4.2 board
Please let me know if you need the serial number, more internal photos, or any other device-specific information to process this request.
I would be grateful for your assistance in restoring this device.
