We are very sorry that your device was damaged, I suggest you contact the manufacturer of the product so that they can give you all the support you deserve as a paying consumer of the product.
If the manufacturer is listed in the link below, I believe you will have better luck with your device.
https://www.armbian.com/partners/
I would like you to replace your device with a device from my preferred manufacturer
https://www.banana-pi.org/