According to datasheet an ASMedia ASM1352R is used as bridge chip (no personal experiences so far). At least the datasheet nowhere mentions backwards compatibility to USB2.0/1.1 (Full-Speed, Hi-Speed, both use different physical data lines than USB3 SuperSpeed/SuperSpeed+) so there's a little chance that only the SuperSpeed data lines are exposed by either the type B receptacle or the cable. If neither dmesg nor lsusb show anything when the enclosure is connected and externally powered then you should ask their support for further advise.
Impossible with 4.11 (and USB is a standard for a reason so you don't need a driver for this and that since storage devices are either accessible via old MassStorage protocol or in this case also UAS). The listed OS compatibility 'Windows 7 or higher, MAC OS X 10.5 or higher' is somewhat weird since proper USB3/UAS suppport came with OS X 10.8(.2) and if this device would be SuperSpeed(+) only due to Apple's policy to not provide old OS X versions on new hardware OS X minimum requirements would've been 'OS X 10.8.2' (no idea about Windows and USB support).
