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usb 4-1: reset high-speed USB device number 3 using sunxi-ehci


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Hello, 
i have this strange problem after upgrade to kernel 3.4.113-sun8i (orange pi plus 2e, debian server version armbian,  Seagate BarraCuda 2TB sata hdd, connect with axagon usb3 to sata adapter and set standby after 30min, power by power adapter). Before update, all working fine. Now, after kernel update, drive never stop spinning. I stopped rpimonitor and smartd services and still dont work. If I use hdparm -Y /dev/disk/by-uuid/... then drive spindown but after som second start spinning again.

How can i solve this?

this is my syslog
 

Oct  5 11:36:21 localhost kernel: [ 1450.160126] usb 4-1: reset high-speed USB device number 3 using sunxi-ehci
Oct  5 11:36:21 localhost kernel: [ 1450.323990] program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO
Oct  5 11:36:22 localhost kernel: [ 1451.054567] ehci_irq: highspeed device disconnect
Oct  5 11:36:22 localhost kernel: [ 1451.054780] usb 4-1: USB disconnect, device number 3
Oct  5 11:36:22 localhost systemd[1]: Unmounting /everest...
Oct  5 11:36:22 localhost kernel: [ 1451.083041] scsi 1:0:0:0: rejecting I/O to offline device
Oct  5 11:36:22 localhost kernel: [ 1451.090039] scsi 1:0:0:0: [sdb] killing request
Oct  5 11:36:22 localhost umount[4025]: umount: /everest: target is busy
Oct  5 11:36:22 localhost umount[4025]: (In some cases useful info about processes that
Oct  5 11:36:22 localhost umount[4025]: use the device is found by lsof(8) or fuser(1).)
Oct  5 11:36:22 localhost systemd[1]: everest.mount mount process exited, code=exited status=32
Oct  5 11:36:22 localhost systemd[1]: Failed unmounting /everest.
Oct  5 11:36:26 localhost kernel: [ 1454.983885] ehci_irq: highspeed device connect
Oct  5 11:36:26 localhost kernel: [ 1455.250109] usb 4-1: new high-speed USB device number 4 using sunxi-ehci
Oct  5 11:36:26 localhost kernel: [ 1455.434318] scsi2 : usb-storage 4-1:1.0
Oct  5 11:36:27 localhost kernel: [ 1456.441540] scsi 2:0:0:0: Direct-Access     ST2000LM 015-2E8174       8105 PQ: 0 ANSI: 6
Oct  5 11:36:27 localhost kernel: [ 1456.461235] sd 2:0:0:0: [sdb] 3907029168 512-byte logical blocks: (2.00 TB/1.81 TiB)
Oct  5 11:36:27 localhost kernel: [ 1456.480576] sd 2:0:0:0: [sdb] Write Protect is off
Oct  5 11:36:27 localhost kernel: [ 1456.494221] sd 2:0:0:0: [sdb] Mode Sense: 33 00 00 08
Oct  5 11:36:27 localhost kernel: [ 1456.495191] sd 2:0:0:0: [sdb] No Caching mode page found
Oct  5 11:36:27 localhost kernel: [ 1456.509243] sd 2:0:0:0: [sdb] Assuming drive cache: write through
Oct  5 11:36:27 localhost kernel: [ 1456.528186] sd 2:0:0:0: [sdb] No Caching mode page found
Oct  5 11:36:27 localhost kernel: [ 1456.550171] sd 2:0:0:0: [sdb] Assuming drive cache: write through
Oct  5 11:36:29 localhost kernel: [ 1458.605604]  sdb: sdb1 < sdb5 >
Oct  5 11:36:29 localhost rsyslogd-2007: action 'action 18' suspended, next retry is Thu Oct  5 11:37:29 2017 [try http://www.rsyslog.com/e/2007 ]
Oct  5 11:36:29 localhost kernel: [ 1458.616989] sd 2:0:0:0: [sdb] No Caching mode page found
Oct  5 11:36:29 localhost kernel: [ 1458.626399] sd 2:0:0:0: [sdb] Assuming drive cache: write through
Oct  5 11:36:29 localhost kernel: [ 1458.636553] sd 2:0:0:0: [sdb] Attached SCSI disk

There is strange reset high-speed USB device.  device number is not always the same.

 

smartctl:

Device Model:     ST2000LM015-2E8174
Serial Number:    WCC2LKE4
LU WWN Device Id: 5 000c50 09d5bf744
Firmware Version: SDM1
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Thu Oct  5 12:15:26 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 249) Self-test routine in progress...
                                        90% of test remaining.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x79) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 328) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3035) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   067   064   006    Pre-fail  Always       -       4829255
  3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       820
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   071   060   045    Pre-fail  Always       -       12169512
  9 Power_On_Hours          0x0032   096   096   000    Old_age   Always       -       4241 (227 219 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       619
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   099   099   000    Old_age   Always       -       678615187824
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   057   041   040    Old_age   Always       -       43 (Min/Max 32/43)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       44
193 Load_Cycle_Count        0x0032   059   059   000    Old_age   Always       -       83820
194 Temperature_Celsius     0x0022   043   059   000    Old_age   Always       -       43 (0 17 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       1
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       4180 (83 22 0)
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1624240994
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       578023611
254 Free_Fall_Sensor        0x0032   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Self-test routine in progress 90%      4241         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

lsusb

Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 004: ID 4971:8017 SimpleTech
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

thanks

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http://sprunge.us/jcTE

 

lsusb -t

/:  Bus 08.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ohci/1p, 12M
/:  Bus 07.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ohci/1p, 12M
/:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ohci/1p, 12M
/:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ohci/1p, 12M
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ehci/1p, 480M
    |__ Port 1: Dev 4, If 0, Class=Mass Storage, Driver=usb-storage, 480M
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ehci/1p, 480M
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ehci/1p, 480M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=sunxi-ehci/1p, 480M

 

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Thank you. Just in case please also output from

zgrep reset /var/log/syslog* | curl -F 'sprunge=<-' http://sprunge.us

I don't think anything is related to the kernel update (since wrt USB support nothing has changed there since ages), this looks more like a hardware problem to me and the first thing I would do is reseating/replacing cables. Also an fsck might be a good idea due to the 'Buffer I/O error on device sda5' occurences.

 

I remember an issue with smartctl and USB resets but that was with an ODROID-XU4 and a JMS561: https://forum.odroid.com/viewtopic.php?f=147&t=27246 -- but IIRC you said you get USB resets also without smartd being active, true?

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http://sprunge.us/jZWD -> only for today syslog from cca 6:00

 

And yes, if I stop smartd service then there is still this problem.
Orange is running in parents house without internet access (bad provider without public ip) and i am hear after long time and updating. Thats why all is old. 
Ok i try some other things, mayby now is running something what dont run before update.

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3 minutes ago, Andrej Vrabčo Vrabec said:

http://sprunge.us/jZWD -> only for today syslog from cca 6:00

 

No, hardware issue and existing since ages:

/var/log/syslog.1:Oct  3 09:00:26 localhost kernel: [6266594.040198] usb 4-1: reset high-speed USB device number 38 using sunxi-ehci
/var/log/syslog.2.gz:Oct  2 09:00:27 localhost kernel: [6180195.100167] usb 4-1: reset high-speed USB device number 38 using sunxi-ehci
/var/log/syslog.6.gz:Sep 28 09:00:27 localhost kernel: [5834595.040136] usb 4-1: reset high-speed USB device number 35 using sunxi-ehci

The kernel enumerates the devices and increases the number after a total device loss (since 'new device'). That's why it today went from 'usb 4-1: reset high-speed USB device number 2' to 'usb 4-1: reset high-speed USB device number 3' (2 --> 3) but as can be seen above prior to the kernel update this also happened all the time since it even incremented the counter up to 38 (so 36 times lost the disk completely since last reboot before).

 

Check cable/contacts, the issue lives there most probably if the disk is externally powered.

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