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External hard drive freezes OS/not working


Go to solution Solved by Igor,

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Posted (edited)

Hello,

 

Would this indicate faulty hard drive or USB port are not delivering enough power?

 

[ 1065.076278] sd 0:0:0:0: [sda] Media removed, stopped polling
[ 1065.079903] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1065.089105] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1065.103432] Buffer I/O error on dev sda, logical block 0, async page read
[ 1065.113558] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1065.122484] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1065.136786] Buffer I/O error on dev sda, logical block 0, async page read
[ 1065.146736]  sda: unable to read partition table
[ 1065.175822] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1065.184802] I/O error, dev sda, sector 3906963328 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 2
[ 1065.200348] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1065.209359] I/O error, dev sda, sector 3906963328 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1065.224418] Buffer I/O error on dev sda, logical block 488370416, async page read
[ 1072.228461] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1072.240759] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1072.261241] Buffer I/O error on dev sda, logical block 0, async page read
[ 1072.274611] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1072.286654] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1072.307152] Buffer I/O error on dev sda, logical block 0, async page read
[ 1072.320409] sd 0:0:0:0: [sda] tag#0 device offline or changed
[ 1072.332393] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 1072.352731] Buffer I/O error on dev sda, logical block 0, async page read

 

Disk in question is WD 2TB.

 

sudo smartctl -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [armv7l-linux-6.1.63-current-sunxi] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Elements / My Passport (USB, AF)
Device Model:     WDC WD20NMVW-11EDZS7
Serial Number:    WD-WX31A76L1CAV
LU WWN Device Id: 5 0014ee 2632f715a
Firmware Version: 01.01A01
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sun Dec  3 13:02:06 2023 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (37320) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 412) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x7035) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   223   203   021    Pre-fail  Always       -       3841
  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       2567
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       4598
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1513
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       298
193 Load_Cycle_Count        0x0032   195   195   000    Old_age   Always       -       16363
194 Temperature_Celsius     0x0022   120   097   000    Old_age   Always       -       32
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Aborted by host               70%      4127         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Disk is formatted as NTFS and is working fine on Windows 11 (no errors when connecting). I can mount with sudo mount but when I start copying files system freezes and I have to power off board.

 

 

 

Edited by Wilson Wilson
Posted (edited)

Formatting hard drive as NTFS or even ext4 was failing while disk was connected to OPi

I decided to give a try and formatted hard drive in Windows 11 (not quick format). It took hours to complete it but disk seems to be ok. 

dmesg shows only this harmless error

 

[30191.526088] usb 4-1: new high-speed USB device number 2 using ehci-platform
[30191.684736] usb 4-1: New USB device found, idVendor=1058, idProduct=25a1, bcdDevice=10.05
[30191.684776] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[30191.684799] usb 4-1: Product: Elements 25A1
[30191.684817] usb 4-1: Manufacturer: Western Digital
[30191.684835] usb 4-1: SerialNumber: 575833314137364C31434156
[30191.686384] usb-storage 4-1:1.0: USB Mass Storage device detected
[30191.706338] usb-storage 4-1:1.0: Quirks match for vid 1058 pid 25a1: 800000
[30191.706696] scsi host1: usb-storage 4-1:1.0
[30192.711428] scsi 1:0:0:0: Direct-Access     WD       Elements 25A1    1005 PQ: 0 ANSI: 6
[30192.711940] sd 1:0:0:0: Attached scsi generic sg1 type 0
[30192.716883] sd 1:0:0:0: [sdb] Spinning up disk...
[30193.734123] .....ready
[30197.831192] sd 1:0:0:0: [sdb] 3906963456 512-byte logical blocks: (2.00 TB/1.82 TiB)
[30197.832652] sd 1:0:0:0: [sdb] Write Protect is off
[30197.832677] sd 1:0:0:0: [sdb] Mode Sense: 53 00 10 08
[30197.834034] sd 1:0:0:0: [sdb] No Caching mode page found
[30197.870453] sd 1:0:0:0: [sdb] Assuming drive cache: write through
[30198.041029]  sdb: sdb1
[30198.044754] sd 1:0:0:0: [sdb] Attached SCSI disk

 

 

UPDATE:

 

Hard drive started playing up again :-(

Looks like it's failing and S.M.A.R.T does not detect it. 

Edited by Wilson Wilson
  • Solution
Posted
9 minutes ago, Wilson Wilson said:

issues with power supply


If you don't power it via powered hub, its almost certainly this. Those USB ports are not delivering sufficient power.

Posted
14 minutes ago, Wilson Wilson said:

Would you recommend any particular model?

 

https://www.armbian.com/compatible/
Here you can check a selection of compatible devices, usually in some personal / Armbian use. You probably don't need 16 port USB hub which is on that list, but that will certainly work perfectly. If you go for some cheap variants, and most of hubs are a lot cheaper, you will be chasing luck. For my purpose, automated testing of USB devices withing Armbian, I can't use cheap ones.

Posted (edited)
08.12.2023 в 20:27, Wilson Wilson сказал:

I suspect faulty board or issues with power supply. HDD just works fine on Windows machine. 

I'm trying 2TB hard drive without anything other disk plugged in.

The board limits power consuption of USB devices using SY6280 chips. It sets 1.1 amper limit for a pair of USB-A connectors. Your WD Elements 25A1 draws upto 0.75A. I agree, the board and the HDD are Ok, but the power supply maybe has a poor quality

 

https://linux-sunxi.org/File:OrangePi_pcplus_schematic_v1.1.pdf

Edited by Roman555

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