Radxa Zero 3E detecting USB 3.0 hub as only USB 2.0 on Armbian Debian 12 Bookworm Server

[Rencat]

I have connected USB 3.0 4 port hub to the type c of my radxa zero 3E but lsusb -t shows the hub is only on USB 2.0 as 480M.

 

/:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=ehci-platform/1p, 480M
/:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=ohci-platform/1p, 12M
/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=ohci-platform/1p, 12M
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=ehci-platform/1p, 480M
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 480M
    |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M

 

and lsusb output

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 05e3:0610 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

 

i checked the same hub with my windows labtop i was able to achieve USB 3.0 read and write speeds.

 

kindly guide me how to make the hub detect as USB 3.0 on armbain debian 12 Bookworm Server.

[Werner]

Providing logs with 

armbianmonitor -u

 helps with troubleshooting and significantly raises chances that issue gets addressed.

[Rencat]

https://paste.armbian.com/zajugozolo

 

kindly check above link for the log 

[NixiElectra]

I'm also face the same issue with USB Gigabit Ethernet on Zero 3W.

 

https://paste.armbian.com/ozatawamaf

 

Edited October 3, 2024 by NixiElectra

[ulolol lyfz]

I have the exact same issue on Radxa 3E 2GB model.  

I installed Armbian but the 2nd port (labelled usb3) only runs my external SSD in usb2 speeds.  

The same issue was faced on dietpi as well, which is why I stopped using that, but same issue here as well.  

[MarkChang]

• https://paste.armbian.com/cikoqivufu
  I am also met with this issue, kind of strange is that i can make usb3 work like yesterday, but it seems to fall apart today

[ulolol lyfz]

I have been able to fix this issue for myself. 

It ended up being the case that the USB-C to USB-C wire that I was using would work as USB3.0 on the Zero3E in a specific orientation only (which is weird because it works every which way on other devices)

So what I did was I kept flipping the typeC port on both the Zero3E side, and the external SSD until it was detected as USB3.0, and then I marked those with sides. Now, I just look at the markings to check which sides of the cable need to be facing upwards and connect it to the Zero3E and the external SSD, and its never gone to USB2.0 mode again! 

Super weird issue, and an even weirder fix I must say. 

 

P.S. The cable works in USB3 mode in any orientation on all other devices, it's just this way with the Zero3E, and I have no clue why!