Helios64 boot issues

[Rmleonard]

I have the Helios64 NAS and am now at the point where I'll either get it working or toss it out and get something else....

 

it boots and runs and stops

most of the time

let's get some of the basics out of the way so we can figure out if here is the "best" spot to get help...

 

uname -a returns

root@helios64:/home/rmleonard# uname -a
Linux helios64 5.10.21-rockchip64 #21.02.3 SMP PREEMPT Mon Mar 8 01:05:08 UTC 2021 aarch64 GNU/Linux
 

cat /etc/os-release

root@helios64:/home/rmleonard# cat /etc/os-release 
PRETTY_NAME="Debian GNU/Linux 10 (buster)"
NAME="Debian GNU/Linux"
VERSION_ID="10"
VERSION="10 (buster)"
VERSION_CODENAME=buster
ID=debian
HOME_URL="https://www.debian.org/"
SUPPORT_URL="https://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"
 

( I have tried the most current versions of the downloads and it still does about the same)

 

I hope that is enough to help start a conversation..

Rich Leonard

 

 

[Werner]

Providing logs with 

armbianmonitor -u

 helps with troubleshooting and significantly raises chances that issue gets addressed.

[mrjpaxton]

A bunch of people seem to have the same problem, and it may have to do with possibly the overall power consumption. Either that, or some other people say it's a particular software bug if you are searching for other Helios64 problem threads. Are you using the included backup battery in yours, or is it not installed?

[Rmleonard]

I have the board out of the casing and the supplied battery pack is not attached…
Should I attach it?