Improve 'Support over Forum' situation

Igor · February 14, 2019

On 2/13/2019 at 8:58 PM, Igor said:

Merging "Common issues" with "Peer to peer" and place under "Community forums" section

Expand

This is irreversible. Any objections?

Tido · February 14, 2019

@Igor, any news on that front:

On 2/12/2019 at 8:43 PM, guidol said:

since weeks I have to "mouseover" or click on User-Icons and "Like"-Numbers to see whats behind.
As I did remember right it was shown without that every time (like who did like or the User-Statistics).

Expand

There was more information that was visible on the left hand below the users avatar, can make that come back ?
how many posts and I can't remember others... tried archive.org to look at it but there is no chat of the forum available

Igor · February 14, 2019

On 2/14/2019 at 9:27 AM, Tido said:

There was more information that was visible on the left hand below the users avatar, can make that come back ?
how many posts and I can't remember others... tried archive.org to look at it but there is no chat of the forum available

Expand

This was removed by purpose - topic post count should not relate on anything. Forum reputation is shown on default theme, while its not on "armbian" theme. This should be aligned.

Content counts, especially in technical forums as ours.

chwe · February 14, 2019

I'm happy with the removing of the post-/like-count. Seriously, it doesn't matter. Often newbies get a like if they do their best to provide as much information as possible to see what's wrong on their SBC. It' not that I only like stuff written by 'PROs'..

I still fail to quote stuff from the last page.. but well..

Quote

Renaming section "Technical support" to "Bug tracker" (leave restrictions as is)

Expand

It's not only a bug tracker... But a proper naming for it won't be as easy..

Quote

Merging "Common issues" with "Peer to peer" and place under "Community forums" section

Expand

and where do we collect stuff which happens due to armbian-tweaks.. E.g. log2ram did some trouble in the past (still does?).. It was a armbian related issue but neither SoC specific nor is community forums the right place for it. Maybe in development but not sure about it.

Quote

or move "SD card and power supply" one level up and rename to "Board doesn't boot"

Expand

not really.. they boot sometimes but aren't stable.. The SD card and power supply is somehow a ~~wall of shame~~ collection of all those issues which turned out to be powersupply related.. So that people in the future have some evidence if we claim that it's likely a issue related to one of those... Maybe place it under the subforum 'can't access my SBC'.. Sometimes they boot but SSH, HDMI whatever is broken and only USB-UART would work (something people coming from the RPi world likely never used)..

Quote

Move NXP and Armada A388/A3700 under "Other supported boards"

Expand

not the most active sub-forum but I think overall those boards are often for 'more skilled' people.. I don't see a need to mix them with the 'left-over'...

Igor · February 14, 2019

On 2/14/2019 at 1:51 PM, chwe said:

It's not only a bug tracker... But a proper naming for it won't be as easy..

Expand

Yes, I am aware. Let's try to find a better description: "Board troubles" "Board hardware issues" "Hardware issues" "Low level" ... ?

On 2/14/2019 at 1:51 PM, chwe said:

and where do we collect stuff which happens due to armbian-tweaks.

Expand

In common stuff? Difference between armbian-ramlog and systemd trouble is that in 1st case we try to fix it and in second: do nothing or remind people to better ask around, at Ubuntu / Debian bug list.

On 2/14/2019 at 1:51 PM, chwe said:

Maybe in development but not sure about it.

Expand

That's another thing to discuss. How to clearly distinguish "Board troubles" and development. When trouble is treated as development? Do we need "development" and "Armbian build framework".

On 2/14/2019 at 1:51 PM, chwe said:

Maybe place it under the subforum 'can't access my SBC'.. Sometimes they boot but SSH, HDMI whatever is broken and only USB-UART would work (something people coming from the RPi world likely never used)..

Expand

Renaming "First aid" to "Can't access my board"? And renaming "Board doesn't start" back to "SD card and power supply"?

On 2/14/2019 at 1:51 PM, chwe said:

I don't see a need to mix them with the 'left-over'...

Expand

O.K.

chwe · February 14, 2019

What about an sub-forum called 'from users for users' inside it would have 'reviews' 'tutorials' 'hardware hacks' 'linux/debian/ubuntu related questions' placed in community.

armbian build framework is a question.. do we want to deal with them on the bug-tracker from github or here, I'm open for both ideas but it should have a 'default' maybe bugtracker for bugs and forum for enhancements or keep the forum as archive/annotation place (where someone shows links to related discussions happening on github) and discuss enhancements also on the bugtracker (with tags).

development forum is misused anyway (rk3399 looks more like H3 forum from one year ago) maybe just move them to the uper part but label H6 and rk3399 as wip (WIP RK3399) with a pinned thread in the beginnings that we don't feel those SoCs are ready yet (people won't read it anyway but there's not much a difference to the current situation). For the 'board bring up' we still need dev. forum. and at least for every new SoC a board bring up thread is IMO mandatory (actually for every board - but I don't think this will ever work).

On 2/14/2019 at 7:04 PM, Igor said:

On 2/14/2019 at 1:51 PM, chwe said:

Maybe place it under the subforum 'can't access my SBC'.. Sometimes they boot but SSH, HDMI whatever is broken and only USB-UART would work (something people coming from the RPi world likely never used)..

Expand

Renaming "First aid" to "Can't access my board"? And renaming "Board doesn't start" back to "SD card and power supply"?

Expand

IMO the current naming isn't good, but I don't have that many good ideas at the moment..

Tido · February 15, 2019

On 2/14/2019 at 9:49 AM, Igor said:

topic post count should not relate on anything

Expand

it depends on the angle you look at it, it shows whether this is the first time or a regular writer in the forum. How the individual takes its measure from this information is up to the individual and shouldn't be censored ((I have to smile while writing that) I know I can look it up in his profile, but I am lazy). Other forums have that too, so we shouldn't hide it, I think.

chwe · February 15, 2019

It's not about censorship.. as you said you can look it up.. Normally you remember girls & guys being 'more often' here.. For me, text matters more than 'post count' or 'like count'.. (in fact the other two don't matter at all). Remember this post here?

It was his first one cause I remember that I unlocked it... :lol: You can have a lot of experience (even on armbian) without posting here.. just by reading.. *random number of likes* just shows that someone is maybe longer here or longer recognized doesn't mean s/he's more experienced.. Just spends more time here..

Tido · February 15, 2019

On 2/15/2019 at 7:08 PM, chwe said:

*random number of likes* just shows that someone is maybe longer here or longer recognized doesn't mean s/he's more experienced.. Just spends more time here.

Expand

I know and I understand your point, but you and Igor lack of understanding my point ;-)

Igor · February 17, 2019

On 2/14/2019 at 8:08 PM, chwe said:

What about an sub-forum called 'from users for users' inside it would have 'reviews' 'tutorials' 'hardware hacks' 'linux/debian/ubuntu related questions' placed in community.

Expand

You mean inside "Community forums" section? I don't quite get this.

Let's "visualize". Mark inside how do you mean:

Reveal hidden contents

On 2/14/2019 at 8:08 PM, chwe said:

armbian build framework is a question

Expand

For RK3399 I add this to the forum rules:

RK3399 board support is WIP, "for testing only" and problems are expected! If you want to use those boards for some real cases, don't.

chwe · February 19, 2019

well Let's try it in a 'markdown' way, where #category ## forum ###subforum.

#Announcements & first aid

## Annoucements (e.g. someone steps back, someone gets maintainership, new major release - only certain people can post here)

## Board doesn't boot

### Hall of Shame aka SD-Card and PSU related issues

#Bugtracker/ Armbian related issues

## Allwinner A20

## Allwinner H2 & H3

## Allwinner H5 & A64

## [WIP] Allwinner H6

## Armada A388, A3700

## Amlogic S905(x)

## NXP (Freescale)

## Rockchip 3288 & 3328

## [WIP] Rockchip 3399

## Other supported boards

#Community forums

## P2P tech support

### Debian/Ubuntu or general Linux related issues

### Hardware Hacks

### Unsupported boards

## From users for users

### Reviews

### Research guides and tutorials

## TV boxes

## Chitchat

## trash

# Development

## Board bring up

## Armbian build framework

## Features development (here should stuff be discussed which we want to fix/rewrite e.g. when nand-sata-install gets reworked etc.)

development is then only a small part (but probably not in subforum after subfroum).. for development of armbian or it's buildscript.. the SoC related development threads will move into a bug-tracker since it doesn't matter if it's a bug for a supported platform or not.. we want it fixed in the end.. the wip marked forums will just have a polite remember what wip means.. Maybe we could kill all subforums to have it more clear..

Igor · February 19, 2019

On 2/19/2019 at 12:45 AM, chwe said:

Announcements & first aid

Expand

OK, That sounds reasonable. Write = developers, moderators, ...

On 2/19/2019 at 12:45 AM, chwe said:

Hall of Shame

Expand

Let's revert back to "SD card and PSU issues" to also emphasise their importance.

On 2/19/2019 at 12:45 AM, chwe said:

Bugtracker/ Armbian related issues

Expand

Putting together? Let's wait for objections. I am fine.

On 2/19/2019 at 12:45 AM, chwe said:

Community forums

Expand

Another, a bit more radical, change proposition:

#Announcements & first aid

## Announcements (e.g. someone steps back, someone gets maintainership, new major release - only certain people can post here)

## Board doesn't boot

### SD-Card and PSU related issues

#Hardware

## Allwinner A20

## Allwinner H2 & H3

## Allwinner H5 & A64

## [WIP] Allwinner H6 Forum name is in the URL. This has to be solved differently. In a description or by using some large font for this sub-forum rules.

## Armada A388, A3700

## Amlogic S905(x)

## NXP (Freescale)

## Rockchip 3288 & 3328

## [WIP] Rockchip 3399

## Other supported boards

## Unsupported boards
## TV boxes

## Hacks
## Board bring up

#Software

## Debian/Ubuntu issues

## Research guides and tutorials

#Member's Area
## Reviews

## Off topic chit chat

On 2/19/2019 at 12:45 AM, chwe said:

development is then only a small part (but probably not in subforum after subfroum).. for development of armbian or it's buildscript.

Expand

Feature development can be simply placed into general development area?

# Development

## Armbian build framework

chwe · February 19, 2019

On 2/19/2019 at 11:09 AM, Igor said:

On 2/19/2019 at 12:45 AM, chwe said:

Hall of Shame

Expand

Let's revert back to "SD card and PSU issues" to also emphasise their importance.

Expand

hall of shame wasn't 100% serious..

On 2/19/2019 at 11:09 AM, Igor said:

On 2/19/2019 at 12:45 AM, chwe said:

Announcements & first aid

Expand

OK, That sounds reasonable. Write = developers, moderators, ...

Expand

make sure that this is only for the announcements part not first aid..

Hopefully others share their opinions as well..

On 2/19/2019 at 11:09 AM, Igor said:

## Board bring up

Expand

board/soc bring up is for me clearly part of the development forum.

and reviews are missing.. I'm aware that @tkaiser doesn't write many reviews anymore.. but we should have such a subforum.

Igor · February 19, 2019

On 2/19/2019 at 11:22 AM, chwe said:

make sure that this is only for the announcements part not first aid..

Expand

Sure.

Will wait until we agree on proposed changes. I don't want to adjust this every week.

On 2/19/2019 at 11:22 AM, chwe said:

board/soc bring up is for me clearly part of the development forum

Expand

It depends. If we have WIP hw there, then perhaps "board bring up" also suits there? If forum is divided into hardware/software it makes some sense. I am not satisfied with any of ideas yet.

On 2/19/2019 at 11:22 AM, chwe said:

and reviews are missing.

Expand

Under Member's area / Peer to peer

On 2/19/2019 at 11:22 AM, chwe said:

doesn't write many reviews anymore

Expand

Forum is allegedly censored and that is apparently the reason he don't want to participate. Or something else? IDK and can't do much about except keeping forum censor free.

lanefu · March 7, 2019

I'm definitely digging the new forum section layout.

I just had a thought after seeing this post in the bug tracker section. It's obviously not a bug. We should make a simple "Feature Request" forum section. That would be an obvious read to many, as an appropriate place to post, and easy for moderators to move topics to it.

As a bonus no-one is obligated to respond, accommodate the request, or tell them to search the forum harder. It would also be less clutter in the more technical development forums.

Any thoughts in favor or against creating a Feature Request forum section?

TonyMac32 · March 7, 2019

On 3/7/2019 at 3:11 AM, lanefu said:

Any thoughts in favor or against creating a Feature Request forum section?

Expand

At work they have an "Ideas box" for what our facilities group could do better (like fix the toilets in a timely manner maybe... <_< )

I think it's an ok idea, and def. have it stated it's just a "throw noodles at a wall" section so people know to expect disappointment of silence...

lanefu · March 7, 2019

On 3/7/2019 at 4:53 AM, TonyMac32 said:
At work they have an "Ideas box" for what our facilities group could do better (like fix the toilets in a timely manner maybe... <_>
I think it's an ok idea, and def. have it stated it's just a "throw noodles at a wall" section so people know to expect disappointment of silence...

Yep that’s exactly what I’m thinking.

Sent from my iPad using Tapatalk

Igor · April 12, 2020

Due to increased pressure to the forum I slightly adjusted parameters for becoming a normal forum user. A transition from "validation" -> "users" goes as follows:

User group validating is default when one register on this forum:

Posting limits:

edit post time restriction were changed from 60m -> 15m
max items of content from 2 -> 1 per day

Those limit are removed: after 1 approved post -> 14 days
Moderator approval before content is shows: 2 approved posts -> 1 approved posts

Auto promotion to group users without restrictions:

reputation (likes to the post) 0 -> more than 1
content count 1 -> more than 5

Igor · April 22, 2020

On 4/12/2020 at 8:47 AM, Igor said:

Those limit are removed: after 1 approved post -> 14 days

Expand

-> 7 days

Sign In

Improve 'Support over Forum' situation

Recommended Posts

Igor

Tido

Igor

chwe

Igor

chwe

Tido

chwe

Tido

Igor

chwe

Igor

chwe

Igor

lanefu

TonyMac32

lanefu

Igor

Igor

Forums

My Activity Streams

Download

Store

Important Information