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gprovost

Helios4 Support

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I have a similar problem as @bigbrovar regarding the two dual port USB3.0. If I want to attach a 2,5" USB3 disk to the Helios4 I have to use the lower USB port. The upper one "seems" to be dead, but I'm able to connect a thumb drive in parallel at the upper port.

 

I can live with the situation.

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@FredK and @bigbrovar, thanks for the info.
on Friday, i did some initial investigation and as you said upper USB port seems only work at 2.0 (high-speed USB device) not 3.0.

[   42.581478] usb 4-1: new high-speed USB device number 2 using xhci-hcd
[   42.747232] usb 4-1: New USB device found, idVendor=0480, idProduct=0820, bcdDevice= 3.15
[   42.755452] usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   42.762635] usb 4-1: Product: External USB 3.0
[   42.767095] usb 4-1: Manufacturer: TOSHIBA
[   42.771225] usb 4-1: SerialNumber: XXXXXXXXXXX6F
[   42.777009] usb-storage 4-1:1.0: USB Mass Storage device detected
[   42.785088] scsi host4: usb-storage 4-1:1.0
[   42.839846] usbcore: registered new interface driver uas
[   49.139357] scsi 4:0:0:0: Direct-Access     TOSHIBA  External USB 3.0 5438 PQ: 0 ANSI: 6
[   49.149674] sd 4:0:0:0: Attached scsi generic sg2 type 0
[   49.161946] sd 4:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16).
[   49.171592] sd 4:0:0:0: [sdc] 7814037164 512-byte logical blocks: (4.00 TB/3.64 TiB)
[   49.179392] sd 4:0:0:0: [sdc] 4096-byte physical blocks
[   49.187768] sd 4:0:0:0: [sdc] Write Protect is off
[   49.195302] sd 4:0:0:0: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   49.334260]  sdc: sdc1 sdc2
[   49.339876] sd 4:0:0:0: [sdc] Attached SCSI disk

this morning i tried, and it works as 3.0 (SuperSpeed Gen 1 USB device)

[   90.585477] usb 4-1: new high-speed USB device number 2 using xhci-hcd
[   91.477501] usb 5-1: new SuperSpeed Gen 1 USB device number 2 using xhci-hcd
[   91.503435] usb 5-1: New USB device found, idVendor=0480, idProduct=0820, bcdDevice= 3.15
[   91.511642] usb 5-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   91.518807] usb 5-1: Product: External USB 3.0
[   91.523274] usb 5-1: Manufacturer: TOSHIBA
[   91.527390] usb 5-1: SerialNumber: XXXXXXXXXXX6F
[   91.534376] usb-storage 5-1:1.0: USB Mass Storage device detected
[   91.540743] scsi host4: usb-storage 5-1:1.0
[   91.583403] usbcore: registered new interface driver uas
[   97.211091] scsi 4:0:0:0: Direct-Access     TOSHIBA  External USB 3.0 5438 PQ: 0 ANSI: 6
[   97.221100] sd 4:0:0:0: Attached scsi generic sg2 type 0
[   97.229812] sd 4:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16).
[   97.238524] sd 4:0:0:0: [sdc] 7814037164 512-byte logical blocks: (4.00 TB/3.64 TiB)
[   97.246315] sd 4:0:0:0: [sdc] 4096-byte physical blocks
[   97.253361] sd 4:0:0:0: [sdc] Write Protect is off
[   97.258537] sd 4:0:0:0: [sdc] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[   97.394956]  sdc: sdc1 sdc2
[   97.402343] sd 4:0:0:0: [sdc] Attached SCSI disk

we will need to investigate further

 

 

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So today my Helios4 has died. The power supply is not supplying the correct 5v and 12v voltages through the molex and the drives are sadly just sitting there making a ticking noise. One drive has now failed completely. I'll be honest ive been running this non stop since September 2017 with 99.999% uptime. I am unable to stabling power 1 SATA drive.

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@Jeremy Carter First you should stop using the PSU if it's unable to supply to correct voltage otherwise you might damage the drive. The ticking noise is drives trying to spine up but then PSU fails to absorb current spike and then voltage drops then drives reset.

 

You can try to look for a replacement online, but I know in some country not easy to find. An alternative would be to find a 12V / 8A PSU with the normal DC-IN jack (easier to find), then cut the cable with DC connector and swap it with the one of the failed PSU. If none of the above works for you, you can PM an we can sell you one of the Helios4 spare PSU we still have in stock.

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1 hour ago, gprovost said:

@Jeremy Carter First you should stop using the PSU if it's unable to supply to correct voltage otherwise you might damage the drive. The ticking noise is drives trying to spine up but then PSU fails to absorb current spike and then voltage drops then drives reset.

 

You can try to look for a replacement online, but I know in some country not easy to find. An alternative would be to find a 12V / 8A PSU with the normal DC-IN jack (easier to find), then cut the cable with DC connector and swap it with the one of the failed PSU. If none of the above works for you, you can PM an we can sell you one of the Helios4 spare PSU we still have in stock.

 

I am in Australia. Do you think that its a problem with the PSU brick or the Helios4 board? I should be able to source a Synology PSU if that fits?

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That's for sure a failing PSU, not a board problem. Yes we are using the same 4-pin pinout than Synology, so it will be ok.

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It seems I will be joining the league of failing PSU owners.

This is on my second Helios4 from batch3, and it has been crashing lately. Roughly every second day it freezes completely. Oled frozen and nothing new on the serial port.

The system had only 2 drives in it at the time, and one was failing so for a long time I assumed it was the dying drive that was making it crash. The drive has been replaced with a new and working drive, but crashing still occours. Started looking this up and found others with similar symptoms here.

I have tried to limit the CPU speed to 800MHz as mentioned by others. This was yesterday, while no crashes yet we'll see how that goes. But that is not a permanent solution of course.

My concern is that even with only 2 drives, and the system being at roughly half-load doing Glusterfs replication with other helios4 (batch1 with 4 drives. No unintended downtime since initial install) the PSU gets very warm. This is sitting in a cupboard without a lot of air circulation (ambient temp ~28C), but the PSU is uncomfotable to touch for more than 5 seconds. No smell of burning plastics or anything thankfully, but doesn't make me too happy. As mentioned this is with only 2 drives, and the CPU throttled to 800MHz.

The second helios4 is not physically reachable at the moment, so I cannot confirm if this is the same situation.

Also these are both in use 24/7 so testing is possible but limitied.

 

So it seems that I need to get a new PSU asap. Any recommendations in NL / EU?

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50 minutes ago, tbendiksen said:

So it seems that I need to get a new PSU asap. Any recommendations in NL / EU?

 

Go on amazon and look for TAIFU or KFD 12V 8,33A.

https://www.amazon.de/dp/B07Q72NBQK

https://www.amazon.de/dp/B07P9PR5VB

 

1 hour ago, tbendiksen said:

I have tried to limit the CPU speed to 800MHz as mentioned by others. This was yesterday, while no crashes yet we'll see how that goes. But that is not a permanent solution of course.

 Ok keep us updated.

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On 8/3/2020 at 2:36 PM, gprovost said:

That's for sure a failing PSU, not a board problem. Yes we are using the same 4-pin pinout than Synology, so it will be ok.

 

Got my new PSU today, everything back to normal. Now onwards for another 3 years of continuous usage!

 

For the record everyone I got a 100W Synology 4 PIN power supply for $89 AUD.  You'll need 100W if you're going to be powering all 4 SATA drives at once.

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Hello Team,

 

I have been using a Helios4 NAS for the last year or so. It had been working great until now. I use 4 Seagate hard disks with 4TB each (ST4000DM004). I have always used a UPS with the device and it was safe. More recently we had some problems with the UPS and I had to connect it directly to the power source. About two days ago, I tried doing an apt-upgrade/apt-update and the NAS came crashing down. It now no longer recognizes my hard disk. After a lot of troubleshooting, we found out that the SATA controller is not recognizing the hard disks. There are times (very rare) where the disks are recognized, but most of the time, it fails to detect the drives and mount the drive.

I had used Open Media Vault to configure the RAID5 array. The NAS boots off the Armbian OS from an SDCard (16GB). We tried using lsscsi and it doesn’t detect any drives. OpenMediaVault detects the drives sometimes but other times it does not. But this morning it loaded up all the drives and as I tried to backup the data, it started crashing and rebooting.

Has anybody faced similar problems in the past? I have a feeling the on-board SATA controller is not working. What can I do to troubleshoot the problem and look for an easy fix? Any suggestions would be greatly appreciated. 

 

PS: I have attached all logs from /var/log and the output of my connection to putty.

 

Thanks,

Sandeep

Archive.zip putty.zip

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Hi everyone. I just updated my system and it seems that `/dev/thermal-cpu` has vanished. Meaning that fancontrol cannot find it. How exactly is this directory created and how can I fix it?

 

edit: I was able to solve the issue by changing `armada_thermal` to `f10e4078.thermal` in `/etc/udev/rules.d/90-helios4-hwmon.rules`

 

 

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53 minutes ago, sandeepnd said:

I have a feeling the on-board SATA controller is not working.

 

Does the board works fine with a clean latest Armbian and some other drive?

 

 

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35 minutes ago, Igor said:

Does the board works fine with a clean latest Armbian and some other drive?

 

I havent tried that. My first priority is to recover some of my data :(.

Is there any way i can connect the hard disks to a desktop and use a software to recover the data? It is RAID5 with 4 hard disks.

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2 hours ago, sandeepnd said:

My first priority is to recover some of my data :(.


I do understand that. Just trying to narrow the problem down.

 

2 hours ago, sandeepnd said:

Is there any way i can connect the hard disks to a desktop and use a software to recover the data? It is RAID5 with 4 hard disks.


Sorry, I am not a hard disk recovery expert. No idea.

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@sandeepnd Most probably it's again a dying PSU not providing enough voltage for the HDD to spin-up, it you read this thread you will see that it has been a recurrent problem. We provided instruction in the past posts to check the voltage on the Molex connector. Which country are you located ? Can provide you a link of a good replacement.

 

Yes you can plug your HDD on any other machine that run Linux, you might need to install mdadm package if not present already : https://wiki.kobol.io/helios4/mdadm/#import-an-existing-raid-array

 

 

@bramirez Good to see you fixed it. Out of curiosity when you say update, you mean upgrade from what version to what version ?

 

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@gprovostThank you for your recommendations. We were able to recover the data. Could you please give recommendations for a good power adapter to purchase in India?

 

Also, we found something local that is 12V and 12Amps. Would that be ok? I assume the higher Amp wouldn't be a problem?

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